FAQ's
Got questions or doubts? You’re in the right place to clear them up!
Design Creation
- Place Your Order: Our talented designers begin drawing your personalized one line design to your unique specifications once we receive your order.
- Receive Your Custom Design:
You will receive an email notifying you your design is ready to preview and approve within the next 2 - 4 days.
Login onto our website using your email address and order number and let us know what you think. We offer unlimited design revisions until you’re delighted with the final result. - Approve & Produce: Upon your approval, we bring your custom line design to life through our sustainable approach to design production.
- Shipping: Depending on where you’re from, you can expect to receive your personalised item between 2 - 8 days for the US and Canada and 8 - 21 days for non-continental shipping.
- Receive it: Wear it, enjoy it.
Since each product is entirely hand-drawn by our talented artists, you will need to place an order before we can start drawing your one art-line design. You'll be able to preview your design and your final product after your purchase on our website under Order Status Center.
We offer free unlimited revisions to ensure you are completely satisfied with your design.
Yes, you can.
After your purchase, within 2 to 4 working days, you will receive an email to preview and approve your design.
You will need to login onto our website under Order Status Center with your email address and order number. You will be able to request unlimited revisions if needed and amend or adjust your final product as you wish.
We only ship your final product upon your approval. By receiving your final approval, we know you are 100% satisfied with the final product.
Your satisfaction is important to us.
Yes, we can. We can use a photo of each person and merge it all into one beautiful design.
Please email us at contact@simplylines.com so we can assist you further.
We offer unlimited revisions so you can be assured that you get the design that you want.
We also give the option for you to mend or adjust your final product when you preview and approve your design in our Order Status Center page.
Your satisfaction is important to us.
How It Works?
Can I See The Design Before Purchasing?
Can I Mend Or Adjust My Order When Previewing My Design?
We Don't Have a Photo Together, Can You Make The Design?
What If I am not Happy with The Design And The Final Product?
Costumer Support
Please not that, due to the customizable nature of our products, we're unable to offer refunds or exchanges once the order has been placed.
If you received the wrong item, or your item was damaged in transit, we will of course replace it without questions.
Please contact us via e-mail at contact@simplylines.com within 48 hours of receiving your order.
In order to assist you with your case, photos of both, items and packaging will be required.
For more information, please refer to our Refund Policy Page.
If you haven't received any emails 2 - 4 days from us after your purchasing, please check your spam folder. If nothing is there, please get in touch with us via contact@simplylines.com as there might be a bounce back mail issue.
Please email us at contact@simplylines.com and one of our team member will get back to you as soon as possible
During busier periods, please allow 24-72 hours for a response.
Do You Offer Cancelations and Refunds?
I Haven't Received Any Email After My Purchase, What Should I Do?
If I Want to Collaborate With You, Who Do I Contact?
CUSTOMER SUPPORT - How long does it take to receive email replies?
Shipping
Do You Ship Worldwide?
Yes, we do. We can ship to any country. All of our orders come with tracking, so you can see exactly where your package is and when it will arrive.
Once we receive your order with your image, within 2-4 day, you will be able to preview and approve your bespoke design on our website, under Order Status Center.
Once you approve the design, we will start creating your product, which will be completed and ready to be shipped to you within 1-3 business days.
Once your item is finalized, it will be securely and carefully packaged and shipped.
For United States and Canada orders, our estimated delivery time is between 2 and 8 business days, depending on whether you opt for standard, priority, or express shipping.
For further details about our delivery times, please refer to our shipping policy page.
Do You Ship Worldwide?
What Is The Turnaround Time?
Who We Are?
At Simply Lines, we turn your special photos into personalized art line.
We offer unlimited revisions across our handmade range products to ensure your satisfaction.
Who is Simply Lines?
