FAQs
Caps Details
Features:
Our unisex caps are made from a 50% pre-shrunk cotton, 50% polyester, ensuring both incredible softness and comfortable wear.
Our artisans use satin stitches for most designs, giving a luxurious texture. The embroidery on the designs are double needle stitching to ensure durability.
Embroidery details:
Center: 10X4.45cm
We produce most of our items locally in the USA, UK, Europe, Canada and Australia
How Does It Work?
- Place Your Order: Our talented designers begin drawing your personalised one line design to your unique specifications once we receive your order.
- Receive Your Custom Design:
You will receive an email notifying you your design is ready to preview and approve within the next 2 - 4 days.
Login onto our website using your email address and order number and let us know what you think. We offer unlimited design revisions until you’re delighted with the final result. - Approve & Produce: Upon your approval, we bring your custom line design to life through our sustainable approach to design production.
- Shipping: Depending on where you’re from, you can expect to receive your personalised item between 2 - 8 days for the US and Canada and 8 - 21 days for non-continental shipping.
- Receive it: Wear it, enjoy it.
Can I See The Design Before Purchasing?
Since each product is entirely hand-drawn by our talented artists, you will need to place an order before we can start drawing your one art-line design.
You'll be able to preview your design and your final product after your purchase on our website under Order Status Center.
We offer free unlimited revisions to ensure you are completely satisfied with your design.
Can I Mend Or Adjust My Order When Previewing My Design?
Yes, you can.
After your purchase, within 2 to 4 working days, you will receive an email to preview and approve your design. You will need to login onto our website under Order Status Center with your email address and order number. You will be able to request unlimited revisions if needed and amend or adjust your final product as you wish.
We only ship your final product upon your approval.By receiving your final approval, we know you are 100% satisfied with the final product.
Your satisfaction is important to us.
What If I am not Happy with The Design And The Final Product?
We offer unlimited revisions so you can be assured that you get the design that you want.
We also give the option for you to mend or adjust your final product when you preview and approve your design in our Order Status Center page.
What Is The Turnaround Time?
Once we receive your order with your image, within 2-4 day, you will be able to preview and approve your bespoke design on our website, under Order Status Center.
Once you approve the design, we will start creating your product, which will be completed and ready to be shipped to you within 1-3 business days.
Once your item is finalised, it will be securely and carefully packaged and shipped.
For United States and Canada orders, our estimated delivery time is between 2 and 8 business days, depending on whether you opt for standard, priority, or express shipping.
For further details about our delivery times, please refer to our shipping policy page.
Do You Only Draw One Art-Line For Pets and People?
We can create anything you wish.
Our main designs are inspired by your favourite pictures, but we're versatile and our very talented team designers can design and create anything you wish to suit your unique style and taste.
Our website features a diverse range of unique custom products, such caps, hoodies, sweatshirts, t-shirts for adults and children, digital and bespoke art wall prints.
Check out our beautiful and inspiring gallery to get inspiration!
If you would like to have help with choosing your personalised item or to simply choose the best photo, please get in touch with us at contact@simplylines.com
Satisfaction Guarantee
As our personalised designs are uniquely handmade to each customer, we are unable to provide preview before placing an order.
We offer unlimited revisions on your design. If you are not 100% satisfied with the colours you have chosen for your bespoke item, we offer you the opportunity to amend or adjust your order when previewing and approving your final product.
Our 100% satisfaction guarantee service guarantees that you are completely satisfied with the final piece, ensuring a unique and personalised experience with our bespoke items.
Adjustments fees may apply.
Why choose us
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Free Unlimited Revisions
When your design is ready, you will be able to preview it on our website and you can request any changes you wish or mend your order before we produce your final product and ship it to you.
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Happy Customers
We turn cherished memories into something special.
Our customers’ satisfaction is important to us.
We value their feedback -
Customer Care That Cares
Our customer support team work 24/7 via email, as well as live chat (via social media). We're very quick to help, and assist you with any enquiries you may have.
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Sustainability & Responsibility
Our full range of products are is available globally but yet produce locally because we care about our planet.All our apparel is made with sustainable sourced-materials that only holds GOTS, OCS, GRS & RCS certificates and our wall art designs use museum-grade FSC-certified paper.